Frequently Asked Questions

The assessments take no longer than 15 minutes, depending on the number of items.

No jewellery is kept on the premises. All is sent to a safe custody vault at the bank.

Yes, no personal information is revealed to third parties.

Either by cheque or EFT.

All deals are conducted in front of you and are transparent.

There is no need for your stones to be removed from their setting, all our appraisers are qualified to assess the stones within the setting and without causing any damage.

Yes, we buy jewellery in its original or damage form.

We offer loans on all gold and diamond jewellery, silver jewellery, platinum jewellery and all gold, silver and platinum coins.

The items metal, precious and semi precious stones will be assessed as well as its overall appearance.

Yes we have parking available for your convenience.

We are a proud member of the NCR.

All appraisers have been sent on the relevant courses, please feel free to take a look at the credentials page.

All that is required is your Green ID book or Drivers License

As the gold price fluctuates daily, new prices are set to ensure that you get value for your items.

No, we evaluate jewellery based on the second hand industry and not replacement value.

All deals are conducted in our secure and discreet environment as all our equipment is in our offices.

We are happy to assist you with all diamonds that have been cut and polished. Should they be certified diamonds you can bring the certificate along, alternatively one of our appraisers can determine the stones 4C’s.

When selling your jewellery all deals are conducted in front of you, take no longer than 15-20 minutes and are obligation free. When assessing your jewellery we take the items carat, weight, diamonds or gemstones as well as the items overall appeal into consideration when offering an amount. We can also assist with damaged or broken jewellery.

When pledging your items we assess your jewellery in the same professional manor taking into consideration the carat, weight, diamonds or gemstones as well as the items overall appeal. The different fee structures for the various amounts are highlighted as well as the duration of the contract. The terms and conditions are explained in detail and the necessary documents are then completed.