Cape Town

capetown@goldfin.co.za
021 418 2617
078 893 0668

Sandton

info@goldfin.co.za
011 883 9972/3
078 926 6930

Durban

durban@goldfin.co.za
031 202 4717
078 803 4751
FAQs2025-11-18T18:32:11+02:00

FAQs

Below are some of the most frequently asked questions.

Who is Gold & Finance?2025-11-18T18:08:49+02:00

Gold & Finance is South Africa’s most trusted jewellery buyer and gold broker. Since 1992, we’ve been helping clients sell their unwanted gold, jewellery, diamonds, and luxury items in a safe, discreet, and professional way.

Do you buy broken or old jewellery?2025-11-18T18:08:55+02:00

Yes. Your jewellery doesn’t have to be in perfect condition — we buy gold, platinum, and diamonds regardless of whether they’re broken, scratched, or out of style.

How do you value jewellery?2025-11-18T18:09:02+02:00

Our experienced appraisers use specialist equipment to test the purity of your gold and the authenticity of diamonds or watches. We then calculate your offer based on the international gold price and market demand.

Do you offer free valuations?2025-11-18T18:09:08+02:00

Yes, our valuations are completely free and without obligation. You’re welcome to walk away if you’re not ready to sell.

How quickly do I get paid?2025-11-18T18:09:14+02:00

Once you accept our offer, we pay you using immediate or same day payment by secure EFT.

How do I know I’m getting a fair price?2025-11-18T18:09:21+02:00

We base our offers on the live international gold price and current market value of diamonds and luxury items. Gold & Finance is known for paying the best prices in South Africa — our clients choose us for honesty, transparency, and value.

Do you work with estates, dealers, or bulk sellers?2025-11-18T18:09:26+02:00

Absolutely. We regularly assist attorneys, executors, and private sellers with large or estate collections, and we offer competitive bulk pricing.

Do I need to bring anything with me?2025-11-18T18:09:32+02:00

Yes, please bring a valid South African ID or passport as well as proof of address (Not older than 3 months). This is required by law for all precious metal transactions.

What types of items can Gold & Finance buy beyond standard gold jewellery?2025-11-18T18:09:38+02:00

Gold & Finance doesn’t just buy gold rings and chains. We also purchase diamonds, platinum, silver, luxury watches, coins, and gold investment bars — giving you one trusted place to sell your valuables safely and confidently.

Can I sell gold if it’s damaged, mixed carats, or part of an estate collection?2025-11-18T18:09:45+02:00

Yes — absolutely. Even if your gold is broken, tangled, or part of a mixed estate, it still holds melt value. Gold & Finance experts assess each item accurately and offer fair, market-linked prices for every piece.

How exactly is the gold purity and weight tested on-site, and what equipment is used?2025-11-18T18:09:53+02:00

We test your gold right in front of you, using calibrated, professional-grade testing equipment. This ensures the weight, purity, and value are measured precisely — with full transparency at every step.

What steps does Gold & Finance follow from arrival to payment — what should I expect from the process?2025-11-18T18:10:02+02:00

When you arrive, our appraisers guide you through the process: inspection, testing, valuation, and instant EFT payment. It’s efficient, transparent, and usually takes under 20 minutes from start to finish.

What payment methods are available and how long does the EFT take to reflect?2025-11-18T18:10:08+02:00

Gold & Finance pays via secure electronic transfer (EFT), usually within minutes depending on your bank. No waiting days for clearance — we value your time as much as your gold.

Where are the Gold & Finance offices and how can clients outside major cities safely sell via courier?2025-11-18T18:10:15+02:00

You’ll find Gold & Finance offices in Cape Town, Sandton, Johannesburg and Umhlanga, Durban, all private and secure. Clients outside these cities can sell easily using our insured, door-to-door courier service.

What documents or certifications help improve the value of diamonds, branded jewellery or investment items?2025-11-18T18:10:22+02:00

If you have GIA certificates, watch papers, or receipts, bring them along. They help verify authenticity and can increase your offer, especially for diamond rings or branded pieces.

Are there any tips to maximise my payout when selling gold, coins or gold investments bars?2025-11-18T18:10:28+02:00

Yes — keep items clean, include original packaging or certificates, and monitor the daily gold price. Selling during strong market periods can boost your return significantly.

How does Gold & Finance ensure security, confidentiality, and professional service compared to informal buyers?2025-11-18T18:10:34+02:00

Every Gold & Finance transaction happens in a secure, private office — never in open areas or online chats. All testing and payments are handled face-to-face, ensuring your privacy and safety.

What makes Gold & Finance a trusted choice for over three decades?2025-11-18T18:10:39+02:00

Gold & Finance’s credibility comes from experience, transparency, and consistent client trust. With over 33 years in business, we’ve built long-standing relationships based on integrity, professionalism, and fair value.

Best Prices Paid For Your Luxury Items

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We have offices in Cape TownSandton | Durban

Office hours Mon-Fri 8:30am – 4pm.
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